ABOUT US
About Us
The Johnson Consulting Group of Scottsdale, Arizona presented Ott and Lee Funeral Home with the Excellence in Customer Service Award for achieving the highest levels of customer satisfaction in 2017, 2018, 2019, and 2020. The Johnson Consulting Group (JCG) is a nationally acclaimed funeral home consulting firm that developed and implemented the first of its kind JCG Performance Tracker to measure a family’s level of satisfaction with their funeral home provider. The Awards were presented to select JCG client funeral homes who achieved the highest Total Value Index Score from responses to family satisfaction surveys sent to each family they served in 2017, 2018, 2019 and 2020.
“Ott and Lee Funeral Home has been recognized as a leader in delivering exceptional customer service and has raised the standard for other funeral homes nationally to achieve this level of success,” said Jake Johnson, President of Johnson Consulting Group.
Ott and Lee Funeral Home was founded in 1934 by Hugh Lee and Ollie Ott. “Maintaining a tradition of quality service is our top priority. It is a privilege to uphold that tradition while helping those in their time of need” according to Hugh Strebeck, General Manager/ Co-Owner of Ott and Lee Funeral Home.
“Receiving this award is very humbling. I credit our devoted and outstanding staff with their attention to detail with each and every family we serve” he continued. Ott and Lee Funeral Home has locations in Brandon, Forest and Morton.
Online Memorial
We can create a customized, online memorial for you to share with family and friends. The memorial includes the obituary and any photographs you wish to provide. It will serve as a place for visitors to post condolences, share memories, upload photos, and light candles in honor of your loved one.
Tribute Video
We can produce a personal tribute video that can be played at the service and online. Simply provide us with the photographs you want to include and we will transform them into a video celebration of your treasured memories. DVDs or digital files of the video are also available.
Ordering Flowers
We make it easy for friends and family to send flowers to your home or service to honor your loved one. We have partnered with local florists to offer the convenience of ordering directly from the obituary page of our website. You can also use this feature to select the flowers you would like at the service. This is a secure way to choose beautiful arrangements from the privacy and comfort of your home.
Sharing Service Details
We reduce the stress of contacting those who need the details of the service for your loved one. We post the dates and times of the service as part of the online memorial on our website. You can then either share the memorial on your Facebook or Twitter page or copy the details from the site into an email or text. Both options give you the peace of mind that you have provided the necessary information to those who need it.
